Shipping Policy

Order Processing

All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment. We will notify you via email or phone if there is a delay in processing your order.

Shipping Restrictions

Please note that certain products may have shipping restrictions due to customs regulations or other legal restrictions. We reserve the right to refuse orders for products that cannot be shipped to your location.

Lost or Damaged Shipments

Tea Hours is not liable for any lost, stolen, or damaged shipments. However, if your order arrives damaged or if you believe it is lost in transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.